FAQ
Answers to most common questions about products, orders, shipments, and payments.
SHIPPING
To the Door Delivery: R100-R150
Insured To the Door Delivery: R150-R200
Pudo Locker Collection: R70
Durban Pick-up: FREE
*Prices depend on location
Once all orders are paid for and cleared, the packaging and dispatching of orders is approximately 3-5 days. Perspex orders are custom made and may take up to 6 weeks. If we are out of stock on items, you will be notified and your order will be delayed until the product is restocked once again.
Courier collect Monday to Friday and orders should be delivered within 2-5 working days depending on where you are based. Unfortunately, we have no control over the efficiency of courier, nor can we advise a specific time or day to deliver. We usually provide guidelines to how long a package may take (see below) but we cannot guarantee that your package will arrive in the estimated time. So, it’s usually best to plan your purchases with a few days extra in mind,especially if you do not live in a main city.
Durban: 2-4 days
Johannesburg: 2-4 days
Cape Town: 2-5 days
Outlying areas may take up to 7 days.
Perspex and/or Personalised orders can take up to 6 weeks
If you are not home to sign for the package, you are most welcome to provide a work or alternate address. Just drop us an WhatsApp message at your earliest convenience and we can arrange accordingly, please notify us on 060 526 1974
All items are packaged in boxes or flyers. They are carefully packed and wrapped as they are delicate and need to be protected at all times during transit.
You can track your order using the tracking number emailed to you.
You are always welcome to call or WhatsApp us on 060 526 1974
You will receive an email to confirm that you have made a purchase as well as an order summary. You will also be notified via email once your order has been dispatched with the relevant tracking number.
Insured courier will cover you against any unexpected damages, losses or theft of your order
Brief and clear answer
Once your order is ready for collection, we will notify you via Email or SMS for you to collect. You can collect from 1 Robarts Road, Essenwood, Durban, 4001
refunds & exchanges
Yes, in the event that you are not happy with your purchase you have 14 days upon receipt of the item to return or exchange it. For more information please see our refund policy
Please inform us immediately on WhatsApp 072 085 1467 and we will have this rectified for you
You can also email to arabianaislamic@gmail.com
Please see our refund policy for more information on how to initiate a return.
There are no returns or refunds on personalised items
You have 14 days to return your order. This means that within 14 days of receiving your delivery you have to submit a return request on the website.
We will process your return within 5 working days of receiving it. We will send you an email to confirm how you would like to be refunded.
Yes, when you return something you have to cover the delivery costs..
As long as you return the item in its original state and packaging with all the labels attached, you can return it for any reason.
terms & conditions
You can have a look at our full terms and conditions under the page "Terms of Service". This website allows buyers to shop online and have them delivered nationally in South Africa. All those who confirm and place an order are bound by the terms and conditions. Once purchased, you acknowledge that you have read, accepted and agreed to be bound by these T's & C's. Should there be any clause or information that you do not understand or fully aware of, the responsibility is on you to ask Arabiana to please explain the relevant clause or information to you before you accept the T's & C's before buying from the website.
These terms and conditions are drawn up to enforce our company to treat all customers equally. There are cases where exceptions will be made if there is a mistake in communication on our part, the responsibility of clearing doubt is on the consumer.
For more information please see our Terms of Service